september 2020

10sep7:00 pm9:00 pmSETTING-UP YOUR CALL CENTER OVERSEAS:Ensuring 24/7 support to serve your clients’ needs

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Event Details

Are you having a hard time managing your multiple communication channels – calls, emails, web chats, online orders, social media comments, text messages – due to insufficient number of personnel? Do you wish to have a dedicated team to handle your customer support to enable your staff to focus on your core competencies? Do you want to improve your after-sales support and deliver consistent high-quality customer experiences but don’t have the resources to maintain a 24/7 in-house call center? Do you wish to expand your inbound and outbound sales team but you are constrained by limited financial capital, manpower, and office space?

Establishing your own contact center to handle multiple customer communication channels is an expensive strategy. You need to hire people, train them, have someone supervise the agents, pay for insurance, provide software and equipment, rent office space, and more. Managing contact centers takes away valuable executive time that could have been directed in growing your business. Dedicated service providers can take care of operating your company’s call centers so you can focus on your core business.

Know more about how to outsource your contact center operations to a third-party. Attend the webinar on “Setting-up your call center overseas: Ensuring 24/7 support to serve your clients’ needs” on 10 September 2020 at 1:00 PM (HST), 4:00 PM (PST), 7:00 PM (EST) via Zoom.
Private breakout sessions shall be held right after the webinar to allow attendees to interact directly and ask questions to the featured speakers. Register now to get access to the exclusive business-to-business meeting during the Zoom breakout session.

Reserve your spot today! Access to the breakout rooms is limited to 100 companies only!

FEATURED SPEAKERS

SARAH MACHAN-DE SILVA
Chief of Staff, Asia, Alorica

Sarah’s journey to success will ignite the dreamer in all of us for sure. As of writing, she sits as Alorica Asia’s Chief of Staff – a role that spans 16 years of leading Operations at Alorica. Her tutelage stretches to help oversee a nearly 40,000 workforce which continues to grow cease-lessly in all sites across the Philippines – from Metro Manila, all the way up in Ilocos, and traversing the southern city of Davao. Sarah also supports the region’s other countries: Japan, China and India.

All of these are not bestowed by a stroke of luck. Earning her stripes in the BPO industry, Sarah started as a pioneer member of a healthcare account in 2003. She built her career with conscientiousness, consistency and sheer talent. Never resting on her laurels, she continued to rise, defying the odds while unconsciously setting the bar up a notch. To no surprise, she took on the lead as a Trainer in accent neutralization, leaped through as Operations Manager with superb Vendor Rankings, and best of all, the once itsy bitsy account members grew in a massive scale.

BUTCH E. VALENZUELA
President and CEO, Visaya Knowledge Process Outsourcing Corporation
Board of Director, Contact Center Association of the Philippines

In 2007, Butch, co-founded with his son Julian, Visaya Knowledge Process Outsourcing Corporation (Visaya KPO) as one of the first knowledge-based organization in the Philippines. In 2001, he was elected to the Board of Directors of the Contact Center Association of the Philippines, the official organization of contact centers in the Philippines. In 2013, he was nominated Treasurer of the association. He is going on his 5th term (9years) on the board.

REGISTER NOW:
bit.ly/39Wg27Q

Time

(Thursday) 7:00 pm - 9:00 pm EST

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